Merchant FAQ
Get concise answers to common merchant operations questions with links to the right detailed workflow pages.
#When is my merchant account ready for production traffic?
Production readiness requires approved account verification, settlement setup, event monitoring, and successful controlled test flows.
#What should I do when a payment link expires before customer completion?
Issue a new link tied to the same merchant order reference and keep fulfillment blocked until confirmed payment state is received.
#How should we handle invoice reminders and cancellations?
Use a defined reminder cadence, then expire or cancel by policy so finance and customer support records remain consistent.
#What happens when a subscription renewal fails?
The renewal should follow your configured retry and dunning policy, then pause or cancel after retry exhaustion.
#How do we investigate payout exceptions?
Compare settlement batch totals against internal ledger records, isolate affected payouts, and escalate unresolved destination or network exceptions.
#What evidence is required for dispute response?
Provide payment references, fulfillment proof, customer communication history, and policy context before response deadlines.
#Which metrics should we watch daily?
Track authorization success, confirmation delay, refund/dispute velocity, payout exception rate, and unresolved reconciliation variance.
#When should merchant operations escalate to engineering?
Escalate immediately for persistent state mismatches, repeated event delivery failures, or controls that prevent safe customer-impacting actions.