Support and Escalation
Use this page to understand when to escalate, what evidence to collect, and how support, operators, and engineers should cooperate during a Ryvra incident or exception.
#What to collect
- Request, event, and settlement references when available.
- Time of the issue, current visible status, and intended outcome.
- Screenshots, logs, or notes that explain what changed.
#When to escalate
- A high-value workflow is blocked or stuck without a clear reason.
- There is a mismatch between local state and canonical final state.
- A security issue, suspected abuse, or unauthorized action may be involved.